According to Kolawole and Akinyele (2002) there
are majorly two types of communication and they are the oral and written
communication. Oral communication otherwise called verbal communication is a
type of communication where words are used in facilitating the communication
process. It is the commonly used type of communication and its importance
cannot be overemphasized. In this regard, Ekpenyong (1998) suggested that some
of the advantages of oral communication include:
iii.Providing a means of expressing ones feelings and
emotions and for asking questions, clarifying issues and emphasizing points.
iv. Fact to face meeting with those involved in the
communication process.
v. It is not as formal as some other media, for both
superior and subordinate staff members may be able to meet during unofficial
hours to discuss official matters.
Written communication on the other
hand is the most effective type of communication is a social system where the
need for information is more permanent, the topic requires detailed
explanation, the accuracy and precision of working are essential and the
audience is large and widespread. According to Ekpenyong (1998) the following
are the advantages of written communication:
i. Provides a more permanent record than most other
media.
ii. Removes the necessity for personal contact, except
where it is imperative to do so.
iii.Provides a suitable medium for conveying long
message which may need to be studied in some detail.
iv. They are more formal than any other media of
communication and carry some symbol of authority because it takes time to
prepare.
v. It makes for uniformity of procedures and also
reduces cost as it can reach a wider audience.
Soola (1998) averred that the strength
of written communication is amendable in conveying complex messages,
information and idea, as well as explaining difficult processes, can be
reproduced through various reprographic processes and dispatch to widely
dispersed receiver, provides avenue through which oral transaction can be
clarified, analyzed and confirmed and reduces the chances of distortion. It
therefore goes to show that in structuring effective communication and
information channel, management has to take account of what is to be
communicated, which is to be responsible for communicating it to whom the
information is directed, and the most appropriate form in which to present it.
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