COMMUNICATION GAP MANAGEMENT FOR OPTIMAL SERVICE DELIVERY IN THE PRIMARY EDUCATION SECTOR

Abstract

The study identified communication gap problems among primary school administrators and the strategies for their management in Warri South Local Government Area of Delta State. Based on the three research questions, the researcher used simple random sampling technique to select 100 respondents for the study. A questionnaire was used to collect data. Data collected were analyzed using mean to answer the research questions. The findings from the study revealed that out of 10 items investigated, eight cause communication gaps among school administrators. Some strategies were identified that could be adopted to control communication gaps among primary school administrators. It was recommended among other things that the school administrators should avoid communication gaps and use adequate communication process to make known the school procedures, policies and practices to the staff and pupils in order to avoid rumour and counter-rumour, which may be destructive and injurious to the school administration.